A work order before the failure happens

Models trained on sensor data and failure history recommend maintenance timing; service requests are auto-classified, routed to the right technician, and SLA risk is visible before it becomes a breach.

Predictive plus scheduled maintenance tracking from IoT data and failure history
Automatic classification and prioritization of service requests from incoming email/forms
Technician assignment suggestions based on skill, location, and workload
SLA-breach risk alerts derived from open tickets
Duration/cost deviation forecasting from similar past projects

Predictive Maintenance

Models trained on sensor data recommend maintenance timing before failure — shared with the Manufacturing & Shop Floor module.

AI Field Report Summary

A technician's voice note is automatically turned into a completed-work record.

SLA Risk Board

Open tickets at risk of missing SLA are flagged in advance.

Plan your projects in detail and monitor them with a visual timeline

Effective project planning is the prerequisite for successful project delivery. AdAstra's project planning module breaks projects into manageable parts with work breakdown structure (WBS) creation, task definition, dependency relationships, duration estimation, and Gantt chart visualization. Enable quick starts for recurring projects with project templates.

Break projects into phases, work packages, and tasks with WBS
Define task dependencies (FS, SS, FF, SF) in the Gantt chart
Identify tasks that determine project duration with critical path analysis
Track project progress with measurable goals using milestones
Create project templates for fast planning of standard project types

Project Planning

WBS, Gantt, task management, dependencies, and critical path analysis.

Project Portfolio

Monitor status, progress, and risk summary of all active projects in one panel.

Project Templates

Ready-made plans and task structures for recurring project types.

Optimize your workforce resources and digitalize time recording

In project and service companies, human resources are the most valuable and most constrained resource. AdAstra's resource management solutions enable you to use your workforce most efficiently with employee capacity visualization, project-based resource assignment, timesheet management, and load balancing.

Employee capacity view: availability, assignment, and overloading indicators
Project-based resource assignment by skill, experience, and availability
Timesheet: daily/weekly time recording, project and task-level detail
Timesheet approval workflows: manager approval, correction requests
Resource utilization rates and efficiency reports

Resource Planning

Capacity visualization, resource assignment, and load balancing.

Timesheet

Time recording, approval workflows, and project-based hour tracking.

Efficiency Analysis

Resource utilization rates, occupancy, and efficiency reports.

Manage customer requests effectively and standardize service quality

Customer satisfaction in service companies depends on the fast and quality fulfillment of requests. AdAstra's service request management digitalizes end-to-end processes — multi-channel request intake, automatic categorization and assignment, SLA tracking, escalation, and customer notification.

Create requests from email, web portal, and phone channels
Automatically assign requests by category, product, priority, and area of expertise
SLA definition: response time, resolution time, and escalation rules
Ready solution suggestions for recurring issues with knowledge base integration
Customer satisfaction survey and service performance KPIs

Service Desk

Request creation, assignment, tracking, SLA, and escalation management.

Knowledge Base

Solution articles, FAQ, and technical documentation platform.

Customer Portal

Customer request entry, status tracking, and report access.

Monitor project-based revenue and costs in real time

Profitability in project and service companies depends on the correct management of each project's revenue recognition, cost allocation, and billing processes. AdAstra's project accounting solutions offer project-based revenue and cost tracking, time and expense-based billing, budget control, and profitability analysis.

Project-based revenue tracking: timesheet-based, milestone-based, or fixed price
Project costs: employee time, materials, subcontractors, and overhead allocation
Project budget planning and cost control with spending approvals
Revenue recognition methods: percentage of completion, delivery-based, time-based
Project profitability analysis: margin, ROI, and project-level financial summary

Project Accounting

Project-based revenue/cost tracking, budget control, and profitability analysis.

Billing

Timesheet-based, milestone-based, and fixed-price billing automation.

Expense Management

Employee expense entry, approval workflows, and project-based expense allocation.

Digitalize your project documents and approval processes

Document management and standard workflows are fundamental requirements for operational consistency and information security in project and service companies. AdAstra's document and workflow solutions provide centralized management of project documents, proposals, and contracts. Strengthen process standardization with version control and digital approval workflows.

Categorize, tag, and store project documents in a central repository
Track document change history with version control
Digital approval workflows: proposal, contract, report, and invoice approval processes
Document templates for standard proposal, contract, and report formats
Ensure document security with access authorization

Document Management

Central storage, categorization, version control, and search.

Workflow Engine

Digital approval processes, conditional routing, and notification management.

Template Management

Proposal, contract, and report templates; automatic document generation.

Provide your customers with a transparent project experience

The customer portal is a critical tool that strengthens customer communication and increases transparency in project and service companies. AdAstra's customer portal offers your customers a self-service experience with project status viewing, document access, service request entry, and report access.

Customers monitor project status, progress, and milestones in real time
Secure access to shared project documents and reports
Service request entry and request status tracking
Messaging and comment sharing with the project team
Viewing invoice and payment history

Project & Service Management

Manage your project and service processes from a central platform

Visual Project Planning & Control

Resource Planning & Efficiency

Service Request & SLA Management

Core Solutions

A work order before the failure happens

Predictive Maintenance

AI Field Report Summary

SLA Risk Board

Plan your projects in detail and monitor them with a visual timeline

Project Planning

Project Portfolio

Project Templates

Optimize your workforce resources and digitalize time recording

Resource Planning

Timesheet

Efficiency Analysis

Manage customer requests effectively and standardize service quality

Service Desk

Knowledge Base

Customer Portal

Monitor project-based revenue and costs in real time

Project Accounting

Billing

Expense Management

Digitalize your project documents and approval processes

Document Management

Workflow Engine

Template Management

Provide your customers with a transparent project experience

Customer Portal

Collaboration

Reporting

Ready to plan your project?

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